Patchogue Ineptness Continues

We represent a veteran, who was approved in February for Social Security Disability ("SSD") and Supplemental Security Income ("SSI") benefits.  When a person is approved for benefits, it usually takes Social Security ("SS") a while to process and calculate the retroactive and monthly benefits.  It can take even longer when you are approved for both SSD and SSI. However, it has been eight months since our client was approved, and yet he still has not received his retroactive benefits, which he so desperately needs, and he has just started to receive his monthly benefits. 

It would be a gross understatement to say the handling of our client's payments by the Patchogue District office has been a comedy of errors.  Our client's first SSI check was sent to an address where he has not lived for many years, even though SS had the updated address in his file. 

 

To add insult to injury, our client was supposed to have his first monthly SSD check directly deposited into his bank account on October 3, 2020, but on Friday, we learned from the Patchogue District office that the check had been mailed. We asked Patchogue how this could happen becauase we had confirmed our client's bank account information with various people at the Patchogue office multiple times.  Patchogue said that they have two different systems for SSI and SSD, and whoever initially took the updated information, only entered it into the SSI system.  Patchogue also said that whoever updated the address into the SSD system, never updated the banking information.  So once again, we confirmed that Patchogue had the correct banking information and address, so that our client's November check would be direct deposited.  Patchogue told us that our client would receive the check by this past Monday or Tuesday.  

 

Today is Wednesday.  I received a phone call from my client, who was understandably furious.  Even though we confirmed his address with Patchogue last Friday, they mailed his check to the wrong address again!  It's like banging your head against the wall.    

 

Patchogue's mishandling of this matter is utterly reprehensible, incompetent, and unprofessional.  Are they truly that inept at their jobs, or do they just not care?  I am certain that if their paychecks kept getting mailed to the wrong address, then they would be very angry.  

 

Sadly, Patchogue's actions reflect their lack of concern and respect for their constituents, including their Veterans.  Our client became disabled in the line of duty.  Is this really how he should be treated?  I am appalled and disgusted at Patchogue's misconduct.